Privacy Policy
UK Solutions respects your privacy. This Policy explains what personal information we collect, how we use it, how we protect it, and your choices. It applies to our website, communications (including phone and WhatsApp), and our delivery of CCTV installation and support services.
1. Controller and Contact
The controller for your personal data is UK Solutions, No.32, NSK Road, Vanuvampet, Nanganallur, Chennai - 600091. You can reach us at hello@uksolutionscctv.in or +91 90806 49437.
2. Information We Collect
- Contact details (name, phone, email, address)
- Site details and layout notes, including photos you share for planning
- Service records: installation dates, materials, and configurations
- Communications via phone, email, and WhatsApp
- Website usage data (cookies/analytics, if enabled)
3. How We Use Information
- Provide quotes, schedule surveys/installs, and deliver after-sales support
- Verify warranty, maintenance, and service history
- Improve our services and plan technician routes
- Comply with legal obligations and prevent misuse
4. Legal Bases
We rely on one or more legal bases as applicable: consent (e.g., optional marketing), contract (to deliver Services), and legitimate interests (e.g., security, service improvement). Where required, we will seek consent and you may withdraw it at any time.
5. Sharing
We do not sell personal data. We may share limited information with suppliers or service providers strictly to deliver Services (e.g., in-warranty equipment support). Where we engage any third party, we require appropriate safeguards.
6. WhatsApp and Phone
When you contact us via phone or WhatsApp, your number and message content are used to provide support. WhatsApp is a third-party service governed by its own privacy terms. Please avoid sharing sensitive information on these channels; instead use email for detailed documents where needed.
7. Cookies and Analytics
Our website may use basic analytics to understand aggregate usage. Where required, we will display a notice and offer choices. You can adjust your browser to block non-essential cookies.
8. Data Retention
We retain service records for as long as necessary to deliver support and comply with legal obligations. Quote histories and installation notes are stored for reference. If you request deletion of your contact details, we will honor it where feasible and not required to retain by law.
9. Security
We apply reasonable technical and organizational measures to protect your information, including access controls, credential hygiene, and documentation practices. We coach customers on secure administration of their CCTV systems, including password management and least-privilege access.
10. Your Rights
Subject to law, you may have rights to access, correct, delete, or restrict processing of your personal information, and to object to certain processing. To exercise these rights, contact us at hello@uksolutionscctv.in.
11. International Transfers
Where any processing involves service providers outside India, we apply appropriate safeguards. We select providers who commit to protecting personal data and limiting use to service delivery.
12. Children's Information
Our services are not directed to children. If we learn we have collected information from a child, we will take steps to delete it.
13. Changes to This Policy
We may update this Policy from time to time. The revised version will be posted here with an updated effective date. Your continued use of our services after changes indicates acceptance of the updated Policy.